PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES

collectmycourier.com is a Website of Elegant International Courier a Technology Company provides Technology platform called on Mobile or Website to provide the services of assisting you to request for Courier and/or logistics services within the vicinity of your location with the third party provider of the services under an agreement with ITL/IC.

By using/receiving any service of the ITL/IC and downloading, installing or using any associated software supplied by ITL/IC is to enable you to use the Service (collectively, the "Software"), you are deemed to have expressly acknowledged and agreed to be bound by the terms and conditions (“Terms of Use”) set out herein. We are constantly looking for ways to improve and expand IC. We may amend these terms from time to time. The amended terms shall be effective upon posting. Use after any amendment constitutes acceptance of the new terms. The updated Terms and Conditions are always available here (at Courierservice/terms).

The Services offered by ITL/IC is to assist you to obtain Courier and/or logistics services though third party providers of the services and you acknowledge that the ITL/IC is not a Courier and /or Logistics Company. By using our services, you acknowledge that ITL/IC is neither responsible nor liable for the acts and / or omissions of any transportation providers and/or any transportation services.

  • Definitions
    • US/We/Company: INSTANT Tech Labs and Courierserviceor and its subsidiaries.
    • User/Customer/You: You and the entity that you represent registered with us to use our services over our Mobile or Website Platforms.
    • Sender/Shipper: Means the person natural/Legal whose name is listed on the Air way-bill as the Sender.
    • Recipient/Consignee: Means the Person whose name is listed on the Air way-bill as the recipient.
    • Package/Parcel: Single parcel/Box/Piece that is accepted by our Pick up.
    • Shipment/Consignment: One or More Pieces/Box, moving in a single airway bill number to the same recipient.
    • Air way-bill/Docket Number/Consignment Number: The Shipment document, Label, Manifest, Stamp.
    • Carrier Partners/Third Party: Carrier Partner or third party provider of the services under an agreement with ITL/IC
    • Business Days: The Day on the Business in the State/Country of shipment. Business Days may vary from State/Country and the delivery commitments may be affected.
    • Declared Value for Carriage: The Value, if any indicated by the Sender/Shipper on the Air Way-bill/Docket Number constituting the maximum amount Carrier Partners/Third Party liability in connection with the Shipment of the Package if covered by the Carrier Partners/Third Party.
    • Declared Value for Customs: The selling price or replacement cost of the Shipment’s contents as required for customs clearance purposes and is mandatory.
    • Delivery Commitments: The Time published or quoted for the delivery of the Package/Shipment which is taken into account the commodity shipped/date and time of shipment, Pickup/Destination, Weight and Value of Package/Shipment Might vary from Carrier Partners to Carrier Partners.
    • Charges: The Transportation charges/Surcharge charges assessed or levied with respect to the movement of the Parcel/Shipment in accordance to these conditions, including but not limited to Operational Charges, Declared value charges, special handling fee and other surcharges, VAT, Taxes, Interests, Insurance premiums and other amount chargeable by INSTANTCouriers.com to the customer in connection with the movement of the Parcel/Shipment. These charges are calculated based on the inputs provided by the customer on our platform and subject to change.
    • Restricted Item: means an item which it is strongly recommended that you do not send using Courierserviceservices, because the item is fragile, as is further described here Prohibited / Restricted Items.
  • Login/Registration and Terms of Use
    • You many choose to register with us at www.Courierservice.com or through Mobile App of Courierserviceto access compare/ choose and request for Courier and/or logistics services within the vicinity of your location to the third party provider of the services under an agreement with ITL/IC of your choice.
    • Availability of services may vary by Region/Country/State. Courierservicemay add other features/Services/Services-providers and the register user can access all the services without re-registering, Mobile user may have to update the application to use the new features and services.
    • You Agree to provide us the accurate and valid information about you and your organization when every prompted and keep update information to keep it accurate and current.
    • You can register with us on www.INSTAcouriers.com or through Mobile platforms of Courierservicewith the User ID, Password, Email ID, Phone Number and Necessary information required(May vary from Region/Country/State), You are responsible for maintaining for the confidentiality of all the information, and you are solely responsible for all the activities that occur under your credentials. In case of any unauthorized use of account you should immediately notify INSTAcouriers.
    • Courierservicemay block, terminate or suspend your access to any of our Platforms at any time for any reason in its sole discretion, even if access continues to be allowed to others.
  • Information and Changes
    • We strive to make the information available on all our platforms correct and relevant, but we do not warranty the accuracy of the same on all our platforms.
    • The Information/Content may be changed, deleted or updated at any time without notice.
  • Ownership/Access/License
    • Content/Information on our platforms published by us or Courier and/or logistics, third party service provider is protected by copyrights, trademark and other laws.
    • The Customer may not copy, modify, translate, transmit, distribute, adapt, reproduce, decompile, back engineer or disassemble any part of www.INSTAcourier.com or its platforms.
  • Links to other Website
  • Any links published on CourierserviceMobile or Web platform that allow you to visit the sites of the third parties, neither these sites, nor the companies to whom they below are controlled by Courierservice. We make no representations concerning the information provided or made available on such sites nor the quality or acceptability of the products or services offered by any person or entities referenced in any such sites. You should research and assess the risks which may be involved in accessing and using any software/website on the internet before using it.

  • CUSTOMER OBLIGATIONS - PLEASE READ CAREFULLY
    • The Customer should ensure that sufficient packaging is used for each consignment with proper Sender and receiver labels pasted.
    • Each parcel must bear or be accompanied by the duly completed documents. The Customer shall be liable for any errors in their completion.
    • The packaging must ensure that on the one hand the goods they are protected against loss and ge and that on the other hand persons carrying out the transportation and other parcels transported are not endangered.
    • The packaging must ensure that access to the parcels content is not possible without leaving a clear trace on the outside of the parcel.
    • For parcels sent using the Courierservice, AN ADDITIONAL CHARGE INCLUDING VAT CHARGE WILL APPLY IN THE EVENT THAT YOUR PARCEL HAS NOT BEEN TAPED APPROPRIATELY. This charge is to cover the cost of labor and materials for re taping your parcel in order for its safe delivery. We taping your parcel shall not affect your parcels dimensions or weight.
    • Further to clause 5 above, re taping shall not apply to parcels that the Company considers are not capable of being secured safely without replacing the packaging. IN THE EVENT THAT THE PACKAGING MUST BE REPLACED, AN ADDITIONAL CHARGE INCLUDING VAT WILL APPLY. Further to clause 5 and 6, should the customer not authorize the additional charge payment to be taken, the order will be cancelled and the parcel will be held by the Company until the Customer has paid the cost to return the parcel in a secure condition with a Courier selected by the Company to the original collection address. The Company shall hold the parcel for a maximum of 21 days or it might vary from third party service providers.
    • For parcels sent through Courierservice, the Customer is responsible for ensuring the dimensions and weight of the parcel are declared accurately when placing the order as it is a condition of service.
    • All data to be provided by the Customer (including by electronic means) in relation to the ordering, labelling, Carriage or invoicing of the Consignment shall be accurate, complete, of the correct type, and be provided in a timely manner as required by the Company. Such data shall include, but not be limited to the weight of the Consignment; an accurate description of the contents of the Consignment; a full and accurate name and address of the Receiver including the postcode, a mobile telephone number, email address and a daytime landline telephone number. IF THE CUSTOMER HAS FAILED TO PROVIDE ALL SUCH NECESSARY DATA, THEN THE CARRIER SHALL BE ENTITLED TO REFUSE TO CARRY THE CONSIGNMENT AND THE COMPANY SHALL CHARGE THE CUSTOMER ACCORDINGLY FOR THE COST OF RETURNING THE CONSIGNMENT TO THE CUSTOMER’s COLLECTION ADDRESS. AN ADMINISTRATION CHARGE INCLUDING VAT FOR THE ARRANGEMENT OF THE RETURN CARRIAGE SHALL ALSO APPLY.
    • For the purpose of clause 9 above, the unit of measurement for the weight shall be in KiloGrams to the nearest single decimal place.
    • Once the Customer's item has been collected, it may only be delivered to the delivery address specified when the order was placed.
    • In the event that the Carrier concludes that there is a problem with the Customer's Consignment which prevents the fulfillment of the Service, the Customer shall be notified of the problem. If the problem is caused as a result of the Customer's breach of the terms under this agreement (i.e. Insufficient packaging, restricted items, incorrect information supplied) then the Customer shall pay the cost of carriage for the safe return of the Consignment to the original Collection Address. SHOULD THE CONSIGNMENT NOT BE SAFE TO RETURN, 72 HOURS WILL BE GIVEN FROM THE DATE AND TIME THE CUSTOMER IS NOTIFIED OF THE PROBLEM TO COLLECT THE CONSIGNMENT FROM THE CARRIERS DEPOT. SHOULD THE CUSTOMER NOT COLLECT THE CONSIGNMENT WITHIN THIS TIME FRAME, THE CONSIGNMENT WILL BE DISPOSED OF. A new order will need to be placed should the Customer wish to send the Consignment again.
    • For International Shipments, it is the responsibility of the Sender to submit all papers required for the customs clearance.
    • In the event that the intended recipient of the Consignment refuses to pay any customs duty imposed by the relevant authority, the Sender shall be required to pay the customs duty before the Consignment shall be released and delivered. SHOULD THE SENDER REFUSE TO PAY THE CUSTOMS DUTY, THE CONSIGNMENT WILL BE DISPOSED OF.
    • In the event that the Consignment is returned to the Collection Address, the Customer shall not be eligible for a refund or compensation. This shall not affect the Customer's rights under, and claims.
    • The Customer is not permitted, under any circumstance, to resell the services or the rates that the Company offers.
  • Obligations to the Customers
    • The Services constitute a Technology platform that enables Users of CourierserviceMobile application and website as a part of the service to arrange a Courier and/or logistics services within the vicinity of your location with the reputable third party provider of the services.
    • You agree that the Courierserviceis not a Courier and/or logistics provider and we will not come into direct contact with any of the services offered until and unless specified by us.
    • Services like Pick up, Delivery, Returns are fulfilled by the Courier and/or logistics services that you have chosen at the time of ordering.
    • Ensure the correct parcel is given to the correct collection agent from the Courier and/or logistics services that you have chosen at the time of ordering.
    • Courierservice/Carriers have the right to refuse a consignment for:
      • Insufficient Packaging
      • Consignment is too large
      • Labels on the Parcel/Consignment is not matching with details provide at the time of booking.
      • No/Insufficient documentation.
    • All the queries/Claims must be directed through Courierservicewho will then contact the relevant carrier on behalf of the user/Sender. If in any case the carrier is contacted directly, Courierservicemay not be able to assist you with your query at any later date.
    • This automated ordering system books the collection as requested by the customer and the system books and charges for services and if the consignment/Parcel has to be returned then the return charges will be applicable. If the booking fails, you may try to reboot or contact Courierservice.
    • We are constantly trying to improve our services, if in any case the fare estimate is not populated for the specified Pin code/Address, then the Pickup Address / Delivery addresses is not served by our carrier partners, in such case please contact INSTACouriers.
    • All the prices/ fare estimates on the mobile application or website will be in the currency of the Country of the origin of the service unless specified.
    • The payments are taken by our automated system at the end of your order once the service has been booked through our platforms.
    • Any cancellations of the confirmed orders can be done, though our Mobile Applications or Website, in such cases a full refund will be given up until the time the consignment is collected.
    • Tracking is available through our Mobile Applications/ Website and all orders can be tracked by signing into your account. To receive real-time tracking update and notifications, always paste the Booking ID generated from our systems or else entry the tracking no which was produced at the time of pick up to track the consignment/parcel.
    • A proof of delivery/Delivery email/Notification will be sent through your email ID which is registered.
  • DISCLAIMERS; LIMITATION OF LIABILITY; INDEMNITY
    • THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." Courierservicedisclaims all representations and warranties, express, implied, or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In Addition Courierservicemakes no responsibility, representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the services or any goods or services obtained through the use of services, or that the services will be uninterrupted or error free. You agree that the entire risk arising out of your use of the services, and any third party services obtained in connection therewith, remains solely with you, to the maximum extent permitted by applicable law.
    • The disclaimer does not alter your right as a consumer to the extent not permitted under the law in the jurisdiction of your place of residence.
    • Courierservicenot be liable to you for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage, even if Courierservicehas been advised of the possibility of such damages.
    • Courierserviceshall not be liable for any damages, liability or losses incurred by you arising out of:
      • Your use of or Dependency on the services or Your inability to access or use the services;
      • Any transaction or relationship between you and any third party provider, even if Courierservicehas been advised of the possibility of such damages.
    • Courierserviceshall not be liable for delay or failure in performance resulting from causes beyond Courierservicereasonable control. You acknowledge that the third party Courier and/or logistics provider providing Courier and/or logistics services has their own Terms and conditions and limitations by using their services though our platforms you agree to for their Terms and Conditions.
    • These Limitations do not purport to Limit Liability that cannot be excluded under the law in the Jurisdiction of your place of Residence.
    • The person placing the order is responsible for the information entered. Courierservicewill not be held responsible for wrong information that is entered and any delay caused by this will not attract any refunds.
    • The sender will be liable for any damages caused in transit to other shipments or property resulting from sending a Prohibited item or an item that is insufficiently packaged.
    • Not all the listed third party Courier and/or logistics services on the Courierservicedoes not provide cover to the damages/losses occurred in transit. Request you to check liability and cover if any for the services offered on while booking or kindly contact us directly.
    • LIABILITY TO YOU IS GENERALLY LIMITED TO THE AMOUNT OF TRANSIT COVER SELECTED WHEN AN ORDER WAS PLACED IF SELECTED and IF OFFERED (INCLUDING ANY ENHANCED COVER if offered/Selected) EXCLUDINGTHE THE POSTAGE FEES AND PACKAGING FEE PAID WITH THE ORDER. This is subject to the Terms and Conditions of the Carrier and/or Logistics partner whose services you have selected at the time of Booking.
    • Courierserviceis not liable to you in all respects, and for any type of loss, cost or damage howsoever arising unless you have purchased additional transit cover through us/or through Courier and or Logistic partner with whom you have selected through, where the limit of liability will be the cover purchased at the time of ordering through CourierserviceMobile application and the website.
    • Courierserviceliability under these terms of use is limited to the contracting party who placed the order. Should the Sender has placed the order, then we do not have a contract with the receiver (and vice versa) and cannot be contractually liable for any losses suffered by other parties than the person that placed the order.
    • Courierserviceaccepts no liability for loss or damage to Prohibited Items as these should not be sent using our Courierserviceand will attract penalty. For further information on limitations relating to Prohibited Items.
    • Courierserviceaccepts no liability for loss/damage to an item if it has not been correctly packaged and/or labelled unless it can be shown that we have not acted with reasonable skill and care.
    • Loss or damage under the following conditions will not be covered:
      • Acts of God.
      • Consequences of war.
      • Insufficient packaging / incorrect labelling.
      • Prohibited Items - listed in our Help and information section.
    • You are preparing for the postage charges and Courierserviceapplies these charges on your behalf to its account with the relevant carrier. Courierserviceare not liable for any customs charges which may arise.
    • You agree to indemnify and hold Courierserviceand its officers, directors, employees and agents, harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with:
      • your use of the Services;
      • your breach or violation of any of these Terms;
      • Courierserviceuse of your User Content; or
      • Your violation of the rights of any third party, including Third Party Providers.
    • The Company shall not be liable for any negligent acts or omissions conducted by its Carrier and/or Logistics partner.
    • All Claims pertaining to Delay/Damage/Loss of Shipment /Consignments or disputes in any such listed her arise have to be raised in writing with 3 Days (Not Business Days) of the delivery with the all the necessary documents to Support@INSTACouriers.com