We at Courierservice are committed to protect its visitors and user’s privacy and data/information. The Following privacy and Cookies policy outlines how data/information about you is processed and how we may use that data/information to better serve visitors and users while using our website or mobile application. We appreciate your trust in us to do that carefully and sensibly, please review the following carefully so that you understand our privacy practices.

Why we Process your Data/Information?
  1. Technical

    The data that we process from users/customers is used to personalize and continually enhance the experience at Courierservice website and app for your Geo-location.

  2. Using our App

    We process technical data such as IP-Address, Device ID or MAC-Address, device model, manufacturer information and operating system of the mobile device. All this information is used to deliver the functionalities of the App, resolve technical snags and deliver you the most up to date version of our app for your compatibility and the operating system running on the device and to improve the function of the App.

  3. Using our Website

    We process technical data such as your IP-Address, webpage visited, the browser you use, previous/next webpage visited, duration of each session to facilitate us to deliver the functionality of the website. All this information is used to manage the website, resolve technical snags, and deliver the best possible experience and access to the information on the website.

  4. Customer Services

    The Services can be accessed upon registering as a user on the website or mobile app. When you register as a user, we will collect name, email address, country, language, password, Phone number, IP-Address, MAC-address.

    We will use your information to communicate in responses to your requests and inquiries, and to Inform/introduce you to any service related announcements. Registration information is used to create and manage your account with us. We may suspend/deactivate your accounts, if we suspect that you use fraudulent or illegal acts or violate our terms of use.

User Experience
  1. Geographic Location

    When you use our app on your mobile device, and only if you have acceded thereto, we will track your current location information, only to auto populate information on the App and provide you with the information on the services related to your Geographic Location. We may also use the Geographic location to address the issues of the user and/or third party service providers related to technical and/or business issues that may ascend in the course of the use of the App.

    The user can further turn the geographic location tracking off on the device temporarily/permanently.

  2. Share shipment details

    The User can choose to use the advanced features of the app, like "Share" the booked shipment details/tracking information to the person/organization who is intended to receive the courier/parcel. This information carriage to the other entiry while sharing is done at customer's risk.

  3. Personal Information

    When you request for the courier and/or logistical services via our app, we provide complete pickup and delivery address with name and phone numbers and all the entered details of the courier/parcel to the service providers, which you are intended to send through.

  4. Notifications and telephone numbers

    When you request for the courier and/or logistical services via our app or website, from the time your booking is confirmed until the courier/parcel is delivered, the courier and/or Logistical services provider or Courierservice can contact you over the phone to schedule/ reschedule the Pickup/Delivery. During this time if you have assented, we will push the notifications to your device to let you know information about the pickup and delivery tracking information.


When your register and use our services, your Credit Card, Debit Card, Net Banking information is provided to our payment process provided Paytm -One 97 Communications Limited in order to process the payments for your Booking. Courierservice only collects BIN Numbers, Last Four Digits of the Cards numbers, the expiration dates to prevent fraud.

Management of statistical data

All the information collected are closely processed and monitored to for internal operations. Like features and services used most, usage pattern, usage time, usage regions to determine where we progress the services and features to augment user experience. We work closely with the Third Party Service Providers to perform functionalities on behalf of us; we might provide the information to process and perform their functionalities, analysis and statistics and are contractually bound to use only for the purpose intended here.

Marketing and sharing/tell and friend

Courierservice may use your contact details to send you updates related to news, special offers and promotions. If you do not assent can opt-out of the receiving these updates.

If you chose to share your experience or use our referral feature in the App to tell a friend about our service or your experience using our services, you will be prompted to enter your friends email address or mobile phone number or log into your preferred social network, upon this we will populate a message for you to send to you friend inviting them to try the service on your behalf, actual message will be sent via your device based on the forum you have chosen to share, the auto populated message can be edited before you send it . We do not save any details related to this in our systems.

Administering job application or Public forum

If you wish to apply for a Job opening on our website, we will collect the personal, Academic and professional information about you. We use this information to register and process the applications for the position that you have applied to contact you.

The App or Website may offer public blogs, forums and social network. We will use name, email and the content you post to administer analyses and provide you with the services required. You should be cognizant that any information you provide in these areas may be read, collected, and used by others who access them for their own use.

Disclosure of your Information

We employee/associate with third party companies and individuals/professionals to execute functions and services on our behalf. To execute services like pick up, delivery, payments process, customer support, we provide geographical information to our third party courier and/or logistical service providers. We would need to provide this information to process and perform their functionalities. We are also mutually contracted and bound to use only for the purpose intended.

We will disclose your information to the extent that this is legally required, or when necessary for the setting up, use or defense of the legal claims, proceedings and process; or in the event of an emergency pertaining to your safety.

Your Right to Information

As a user, you have the right to information regarding your personal information, you can always choose not to provide information or correct or erase of your personal information. Even though it might be needed before using the features or services in the app or website.


We have taken appropriate technical, organizational and legal security measures against collection, retention, or unlawful processing of your personal information. We work to protect your data during the transmission, processing and storage.

We use standard, industry-wide, commercially reasonable security practices such as eSecunderabadyption, firewalls and SSL (Secure Socket Layers) for protecting your information (credit card number and geo-location information).However, as effective as eSecunderabadyption technology is no security system is impenetrable. We cannot guarantee the security of our database, nor can we can guarantee that information you supply won't be intercepted while being transmitted to us over the Internet, and any information you transmit to the company you do at your own risk. It is important for you to protect against unauthorized access to your password and to your computer/device. Be sure to sign off when you finish using a shared computer. We recommend that you not disclose your password to anyone and not to choose the easy guessable password.

Data Retention

We will retain your personal information until you cancel your account OR showing inactive mode for 2 years.

If you wish to cancel your account, you can do it by sending an email to Support@instacourier.com. Upon expiry of the two years period of inactivity, we will notify you and give you a 4 Weeks to re-activate your Courierservice account or to retrieve any personal information you want to keep. Deletion of your account will remove your data, unless these data are necessary to comply with the legal obligations or resolve disputes which might have risen or arise.

Cookie Policy

We also use "cookies" and "image tags" to collect certain usage information from all customers and visitors to our website. A "cookie" is a small text file that a website can place on your computer’s hard drive or on your mobile device’s memory in order to collect information about your activities on our website. An "image tag," also known as a clear GIF or web beacon, works together with cookies and is a small image file that may be located in various areas of our website. Most browsers automatically accept cookies, but you have the option to change your browser setting to decline them.

Accepting cookies will not give us access to your computer or any personal information about you, since cookies are not used to identify anonymous website visitors. Our cookies enable you to proceed smoothly through our website and know whether you have used it before, so as to eliminate some steps that apply to new visitors. Cookies also give us usage data like how often you visit, where you go on our website, and what you do while here.

Further Information about Our Privacy Policy and Practices

This privacy policy applies to all visitors and customers of our website. We may delete any or all of your information at any time unless otherwise required by law to retain it. If we make any material changes, we will notify you by email and by means of notice on the website. . You may have other privacy protections under state laws and we will comply with any applicable state laws when we disclose information about you. This privacy policy replaces any previous policy on this topic and any statements or disclosures to you about our information practices. We encourage you to review and understand this page for the updated information on our privacy policy and Practices.